FAQ

Frequently Asked Questions

Take a look at some of our frequently asked questions and answers.

What currencies can I exchange on your platform?

NairaBlackMarket Escrow facilitates exchanges with various currencies against the Nigerian Naira. Check our platform for the full list.

How does NairaBlackMarket Escrow work?

Users deposit Naira into our secure escrow platform, enabling the secure transfer of foreign currency. Funds are released upon successful confirmation.

Is live support available on NairaBlackMarket Escrow?

Certainly! Our 24/7 live support feature provides instant assistance for any questions or concerns you may have during your currency exchange.

What happens if there's a dispute during a transaction?

In rare cases of disputes, our dedicated admin team ensures a fair resolution, maintaining the integrity of the exchange process.

Can I get a refund if a transaction fails or is canceled?

Yes, we have a transparent refund policy. Report any issues within 7 days, and our support team will promptly initiate the refund process.

How much is the escrow fee?

Our escrow fee is just 1%, ensuring a cost-effective solution for secure and seamless currency exchanges on our platform.

Is my personal information secure with NairaBlackMarket Escrow?

Absolutely. We employ robust encryption protocols to safeguard your personal and financial information throughout your transactions.

Can I trust the security of my funds with your escrow service?

Absolutely. NairaBlackMarket Escrow prioritizes security, and your funds are held in a protected environment with stringent security measures. All financial institutions we deal with are CBN approved.

How do I update my information on the platform?

Users have full control over their information. You can easily update or modify your details through your account settings.

Are there any restrictions on using NairaBlackMarket Escrow?

Users are expected to comply with local laws and maintain accurate information. Our platform fosters a secure and respectful community for all users.